Friday, May 16, 2008

My Sister Carol has Fallen and Can't Get Up! 911 Outsourced to an Idiot in Salida, Ca.


On Saturday, May 10th, my sister Carol, who recently had a knee replaced, fell down and needed help. She lives in a wonderful and big tract of homes for seniors, and while at the newly opened Clubhouse, she fell. Not good. Knee OK, but got a bad bump on her head and fractured one of her eye orbits (I swear she's got three of 'em). Yeah that sucks, but press on...lots of people around and 911 was immediately called! Oh happy day...well, not exactly. 911 Dispatch is not in the city where she lives. Even though she lives in a larger city than SALIDA, CALIFORNIA, for some reason the emergency dispatchers are there (SALIDA, CALIFORNIA)....
Here's a re-enactment-

911- You have an emergency?

CALLER- Yes a lady has fallen...blah-blah...Del Web Clubhouse in blah-blah-blah...

911- I must have a "physical address" to send the paramedic's to!

CALLER- I don't know, it's a new building, it just opened. It's the clubhouse here for the whole complex...

911- I MUST have a physical address!

CALLER- (to everyone nearby) Get the address! (everyone's looking)...

"Time Marches On"....finally, after several more minutes the address is found out and given to the 911 operator. A few more minutes of searching around the retirement community and the local fire department/paramedics arrive. The great folks who were helping my sister were told by the paramedics "WE WOULD HAVE BEEN HERE SOONER BUT WE WEREN'T SURE WHERE YOU WERE. WHY DIDN'T YOU JUST TELL 911 YOU WERE AT THE CLUBHOUSE"?
This is not good. I am pissed. Any suggestions as to how to fix this bullshit? Give me some good advice so this kinda crap won't happen again at SALIDA, CA's "911 Call Center for Dummies".
And now a video befitting of this mess....I've Fallen and I Can't Get Up!


Teresa said...

The only thing I can think of is to escalate complaints up the chain. This is not an uncommon occurrence (very sadly) but the dispatcher needs to be retrained (at the very least... fired would be my first choice).

I have no idea of any type of law suit could be threatened for endangerment of life through incompetence... Geeze. I hope someone else has something better.

But at the very least - whoever heads up the 911 service needs to be aware of the dangerous people they have doing the dispatch work.

I hope your sister gets well quickly. That's such a bummer.

JihadGene said...

Thanks T!

I'm gonna pull several rabbits outta my hat on this one. Carol's city is in one county, while 911 Salida is in another. I have several letters to the editor to write, for starters!

To my Sister JihadCarol-
What's wrong with the poem I sent ya?

Abrasions are red,
contusions are blue.
Glad I don't have...
RacOOn eyes, like you!

I know Carol, I soo screwed when you get better! Hey, but don't get pissed at me for the infidel-kid in the video saying OLD LADY....I mean I didn't say it...YA JACKASS! Next time don't trip over your burqa when going to the clubhouse mosque!

Love Allah Looong Time!

That 1 Guy said...

Hehehe... that's love right there, JG.